Terms & Policies

BOOKING POLICIES:

Thank you for booking using our platform. Once booked, you get a mobile confirmation with URL link to the location.  Our team of professionals will help you with any questions during the booking process. To reach us, submit the form on 'Contact' on the top menu bar. You are served by our reputable service providers who have opened up their home for one thing only which is to help out their fellow Electric Vehicle drivers in time of their charging need so they don't get stuck on the road or in a long line at the charging stations and sometimes out of order stations that can lead to being stranded on the road without a charge. We look forward to serving you. 

Cancellation Policy:

If you cancel after booking, we will issue you a refund.       

charging policy and check-in:

When you book on our platform, the minimum charge duration is 1 hour. You are paying for 1 hour. If you leave early, you are still paying for 1 hour. The charge will automatically shut off at the end of your charge duration which is after 1 hour. If you need more than an hour of charging then book again so that the charge will turn on again for the another hour. Please be on time at your scheduled charge time, if you are late, the clock is ticking and you will be losing your charging time as the charger will turn off till it reaches 1 hour after the scheduled time. During the charging time, please stay with your car and don't leave it unattended. Unattended cars will be towed after a few hours. Also, at the request of the service providers, you are not to cause any disturbance, damage, injury, harm or disrespect to the service providers or anywhere in the premise or in the neighborhood. This service is provided in trust and goodwill, you agree to adhere to the policy stated above. 

FACILITIES:

We work with some of the best neighborhoods and locations in San Francisco bay area. The locations are easily accessible and safe. 

MEDICAL CONCERNS:

SocketRun is not liable for any medical injury as it is not directly providing the service rendered, it is only a platform provider. 

STATEMENT OF LIABILITY AND ARBITRATION:

By booking Electric Vehicle charging through our platform, you agree to our terms and conditions. That you will not hold SocketRun liable for any damages, lost or stolen property, injury, safety or service rendered. Although we do careful selections of service providers but we cannot guarantee out of order charger, in such case, full refund will be issued to you. You further agree to not seek third party arbitration process or claim such liability against SocketRun.  

FOR SERVICE PROVIDERS:

Fine Print

By signing up as a service provider on SocketRun's platform, you agree to our terms and conditions. That you will not hold SocketRun liable for any damages, lost or stolen property, injury, safety or service rendered. You further agree to not seek third party arbitration process or claim such liability against SocketRun.